Correcting Errors

(Last Updated 7/2/20)

Discontinuing a Package

Sometimes a package is created that does not actually exist or is created in a way that cuts off the test results through an incorrect production batch. When this occurs it is possible to discontinue the package, however, this must be done before there are any sales, transfers or adjustments recorded against the package. Discontinuing the package will move the package tag into your "inactive packages" tab and will send the quantity of the package back into the originating package or harvest.

For example, I have a harvest batch from which I want to create packages of flower and shake/trim. When I create the first package, I accidentally create a concentrate instead of flower: Create Package Wrong Item

When I go back to finish my harvest, I see I have my one package, but the package information is wrong: Wrong Package Item

Because the package is just sitting there with no activity, I can discontinue the package by clicking the black X on the far right column, then confirming the response when asked by Metrc if I want to discontinue. Discontinue

Once the package is discontinued you can find the package tag in your inactive tab and you can verify that the weight of the harvest has been restored: Discontinued Inactive
Harvest After Package

Package Adjustments in Metrc

"Action Reasons" are the values available in the dropdown in Metrc when adjusting a package, rejecting a transfer, returning a sales delivery, or recording plant waste.

Types of Adjustments

Action Reason Description
API Adjustment Error Used to correct for a superfluous or duplicate adjustment made by a 3rd party API system
API Conversion Error Used to correct for an incorrect amount or unit of measure from a 3rd party API system
During License-to-License Transfer Used to correct amount of a package if transfer accepted with incorrect weight
Entry Error Used to correct data entry mistake (e.g. typo, wrong unit of measure)
Hemp Inventory Adjustment Used by **Hemp Handlers only** to document hemp not transferred to a OLCC licnse being transfers out to the general market
In-House Quality Control Used by producers and processors to document quality control samples
Moisture Loss/Gain Used to account for drying
Package Material Used if weight in Metrc incorrectly included packaging weight
Plant Death Used if plant dies
Sample Destroyed (Lab Use Only) Used when testing is complete and lab sample is destroyed
Scale Variance Used to account for differences in scale precision
Spoilage Used to account for spoilage of perishable item
Theft Used to account for theft of item; notes field should contain police report reference number
Trade Sample Used **by recipient** to account for trade samples
Waste Used to account for waste from a Metrc package

Transfer Rejection Reasons

Action Reason Description
Incorrect chain of custody Reason to reject transfer if chain of custody is not verifiable (e.g. not correctly tied to source or sample package)
Quality of Product Used if licensee or customer rejects delivery due to quality of product
Unsolicited Product Used by prospective recipient license to reject product that was not requested
Untested or Remediated Product Used by prospective recipient licensee to reject product that is not tested, is incompletely tested, or if recipient does not want remediated product
Weight Discrepancy Used when licensee or customer refuses product due to delivered item having different weight than expected
Wrong Product Used when licensee or customer refuses product due to delivered item being different than expected
Circular Manifest – Final Stop ONLY Used when a circular manifest needs to be rejected

Return Sales Reasons

Action Reason Description
Quality of Product Used if licensee or customer rejects delivery due to quality of product
Recipient Underage Used if home delivery customer is underage
Recipient Visibly Intoxicated Used if home delivery customer is visibly intoxicated
Unable to Confirm ID Used when age or identity of home delivery customer cannot be verified
Weight Discrepancy Used when licensee or customer refuses product due to delivered item having different weight than expected
Wrong Product Used when licensee or customer refuses product due to delivered item being different than expected

Plant Waste Reasons

Action Reason Description
Disease/Infestation Used to indicate plant disease/infestation as reason for waste
Plant Death Used if plant dies
Pruning Used to account for waste from plant that is still being cultivated (e.g. fan leaves, etc.)
Wrong Sex Used if plant being culled due to sex

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