<!-- TITLE: Compliance Contacts --> <!-- SUBTITLE: Who to contact when you have a question (Last Updated 4/14/2024) --> # General Marijuana Questions **Oregon Liquor and Cannabis Commission (OLCC)** **Email:** marijuana@olcc.oregon.gov **Hotline:** 503-872-6366 *(Available Monday through Friday 8am to 5pm PST)* **Main Office Phone:** 503-872-5000 *(Available Monday through Friday 8am to 5pm PST)* **OLCC Phone Toll Free:** 1-800-452-6522 *(Available Monday through Friday 8am to 5pm PST)* **Website:** <a href='https://www.oregon.gov/olcc/marijuana/Pages/default.aspx' target='_blank'>OLCC Marijuana and Hemp Main Page</a> **Oregon Department of Agriculture (ODA)** **Email:** marijuana@oda.state.or.us **Website:** <a href='https://www.oregon.gov/oda/agriculture/pages/cannabis.aspx' target='_blank'>ODA's General Cannabis website</a>, <a href='https://www.oregon.gov/oda/shared/Documents/Publications/InternalServices/CannabisWM.pdf' target='_blank'>Cannabis and commercial scale licensing handout</a> **ODA Cannabis Phone:** 503-986-4550 *(Available Monday through Friday 8am to 5pm PST)* **Oregon Health Authority (OHA)** **General Questions:** ommp.info@dhsoha.state.or.us **Laboratory Questions:** ommp.labs@state.or.us **OMMP Hotline:** 971-673-1234 *(Available Monday through Friday 12pm to 4pm PST)* # Tracking and Reporting Questions **METRC Tracking and Reporting Questions:** marijuana.cts@olcc.oregon.gov **Please provide the following information for the quickest response:** • Your name and worker permit number • Your facility's license number • Full package UIDs or manifest numbers involved **Oregon Medical Marijuana Online System (OMMOS) Tracking and Reporting Questions:** MMG.online@state.or.us # Hemp **OLCC-related hemp questions and issues: <a href="mailto:OLCC.Hemp@olcc.oregon.gov">OLCC.Hemp@olcc.oregon.gov</a>** This e-mail should be used for hemp issues that relate to OLCC: • Hemp control plans for marijuana producers • Hemp endorsements for marijuana processors • Hemp certificates for ODA hemp registrants • Marijuana wholesalers and retailers with questions about handling/selling hemp • Other inquiries related to selling hemp at OLCC-licensed locations **Oregon Department of Agriculture (ODA) hemp program: General questions about the regulation of hemp in Oregon.**<br>The ODA is the primary agency regulating hemp in Oregon. The OLCC is only involved in situations where the hemp touches the OLCC-regulated system.<br> ODA’s hemp program can be contacted at <a href="mailto:industrial-hemp@oda.state.or.us">industrial-hemp@oda.state.or.us</a> or 503-986-4652. # Lab Compliance and Policies **OLCC related Lab Compliance or Policy questions go to Email:** OLCC.Labs@olcc.oregon.gov # Licensing, Renewals, Inspections, and Investigation Questions **Licensing Portal:** <a href='https://camp.olcc.online/'>Cannabis and Alcohol Management Program (CAMP) Portal</a> **Email:** marijuana.licensing@olcc.oregon.gov **Licensing Group Phone:** 503-872-5207 *(Available Monday through Friday 8am to 5pm PST)* **OLCC Phone Toll Free:** 1-800-452-6522 *(Available Monday through Friday 8am to 5pm PST)* # Medical Marijuana *Please include your MMD# or MMPS# on all correspondence* **Dispensary Questions:** medmj.dispensaries@state.or.us **Laboratory Questions:** ommp.labs@state.or.us **Oregon Health Authority (OHA)** **Email:** ommp.info@dhsoha.state.or.us **OMMP Hotline:** 971-673-1234 *(Available Monday through Friday 12pm to 4pm PST)* # Metrc Contacts **OLCC:** For assistance with Metrc and compliance issues related to Oregon ~ "How *should* I..." **Email:** Marijuana.CTS@olcc.Oregon.gov **Website:** <a href= 'https://www.oregon.gov/olcc/marijuana/Pages/OLCCCTS.aspx' target='_blank'>CTS Resource web page</a> **Phone:** 503-872-5190 *(Available Monday through Friday 8am to 4 pm PST)* **Please provide the following information for the quickest response:** • Your name and worker permit number • Your facility's license number • Full package UIDs or manifest numbers involved **Metrc Tech Support:** For direct technical assistance from the Metrc Software Team ~ "How *do* I..." **Main Support Portal:** <a href= 'https://support.metrc.com/'>https://support.metrc.com/</a> **Update or Assign an Industry Administrator:** <a href= "mailto:credentialing@metrc.com">Metrc Credentialing</a>. **Phone:** 1-877-566-6506 *(Available Monday through Friday 8am-7pm MST, Saturday 8am-6pm MST)* # Packaging and Labeling **Email:** marijuana.packaging@olcc.oregon.gov **Phone:** (503) 872-5459 *(Available Monday through Friday 8am to 5pm PST)* # Tax and Finance Questions **Department of Revenue (DOR)** All issues regarding marijuana taxes **Email:** marijuanatax.dor@oregon.gov **Phone:** 503-947-2597 *(Available Monday through Friday 8am-5pm PST)* **OLCC Financial Department** New retailer inventory (10 day startup), failures to report daily sales, temporary closures **Email:** marijuana.financialservices@olcc.oregon.gov **Phone:** 503-872-5000 *(Available Monday through Friday 8am-5pm PST)* # Worker Permits **Email:** marijuana.workerpermit@olcc.oregon.gov **Phone:** 503-872-5000 *(Available Monday through Friday 8am to 5pm PST)* # Wiki Feedback If you encounter a technical problem or just want to provide general comments regarding your visit to the Oregon Metrc Wiki, we welcome your <a href="mailto:Marijuana.CTS@olcc.oregon.gov?subject=OLCC Metrc Wiki Feedback">Feedback</a>.