Compliance Contacts

Who to contact when you have a question (Last Updated 4/25/2022)

General Marijuana Questions

Oregon Liquor and Cannabis Commission (OLCC)
Email: marijuana@oregon.gov
Hotline: 503-872-6366 (Available Monday through Friday 8am to 5pm PST)
Main Office Phone: 503-872-5000 (Available Monday through Friday 8am to 5pm PST)
OLCC Phone Toll Free: 1-800-452-6522 (Available Monday through Friday 8am to 5pm PST)
Website: OLCC Marijuana and Hemp Main Page

Oregon Department of Agriculture (ODA)
Email: marijuana@oda.state.or.us
Website: ODA's General Cannabis website, Cannabis and commercial scale licensing handout
ODA Cannabis Phone: 503-986-4550 (Available Monday through Friday 8am to 5pm PST)

Oregon Health Authority (OHA)
General Questions: ommp.info@dhsoha.state.or.us
Laboratory Questions: ommp.labs@state.or.us
OMMP Hotline: 971-673-1234 (Available Monday through Friday 12pm to 4pm PST)

Tracking and Reporting Questions

METRC Tracking and Reporting Questions: marijuana.cts@oregon.gov
Please provide the following information for the quickest response:
• Your name and worker permit number
• Your facility's license number
• Full package UIDs or manifest numbers involved

Oregon Medical Marijuana Online System (OMMOS) Tracking and Reporting Questions: MMG.online@state.or.us

Hemp

OLCC-related hemp questions and issues: OLCC.Hemp@oregon.gov
This e-mail should be used for hemp issues that relate to OLCC:
• Hemp control plans for marijuana producers
• Hemp endorsements for marijuana processors
• Hemp certificates for ODA hemp registrants
• Marijuana wholesalers and retailers with questions about handling/selling hemp
• Other inquiries related to selling hemp at OLCC-licensed locations

Oregon Department of Agriculture (ODA) hemp program: General questions about the regulation of hemp in Oregon.
The ODA is the primary agency regulating hemp in Oregon. The OLCC is only involved in situations where the hemp touches the OLCC-regulated system.
ODA’s hemp program can be contacted at industrial-hemp@oda.state.or.us or 503-986-4652.

Lab Compliance and Policies

OLCC related Lab Compliance or Policy questions go to Email: OLCC.Labs@oregon.gov

Licensing, Renewals, Inspections, and Investigation Questions

Email: marijuana.licensing@oregon.gov
Licensing Group Phone: 503-872-5207 (Available Monday through Friday 8am to 5pm PST)
OLCC Phone Toll Free: 1-800-452-6522 (Available Monday through Friday 8am to 5pm PST)

Medical Marijuana

Please include your MMD# or MMPS# on all correspondence
Dispensary Questions: medmj.dispensaries@state.or.us
Laboratory Questions: ommp.labs@state.or.us

Oregon Health Authority (OHA)
Email: ommp.info@dhsoha.state.or.us
OMMP Hotline: 971-673-1234 (Available Monday through Friday 12pm to 4pm PST)

Metrc Contacts

OLCC: For assistance with Metrc and compliance issues related to Oregon ~ "How should I..."
Email: Marijuana.CTS@Oregon.gov
Website: CTS Resource web page
Phone: 503-872-5190 (Available Monday through Friday 8am to 4 pm PST)
Please provide the following information for the quickest response:
• Your name and worker permit number
• Your facility's license number
• Full package UIDs or manifest numbers involved

Metrc Tech Support: For direct technical assistance from the Metrc Software Team ~ "How do I..."
Email: support@metrc.com
Phone: 1-877-566-6506 (Available Monday through Friday 8am-7pm MST, Saturday 8am-6pm MST)

Packaging and Labeling

Email: marijuana.packaging@oregon.gov
Phone: (503) 872-5459 (Available Monday through Friday 8am to 5pm PST)

Tax and Finance Questions

Department of Revenue (DOR) All issues regarding marijuana taxes
Email: marijuanatax.dor@oregon.gov
Phone: 503-947-2597 (Available Monday through Friday 8am-5pm PST)

OLCC Financial Department New retailer inventory (10 day startup), failures to report daily sales, temporary closures
Email: marijuana.financialservices@oregon.gov
Phone: 503-872-5000 (Available Monday through Friday 8am-5pm PST)

Worker Permits

Email: marijuana.workerpermit@oregon.gov
Phone: 503-872-5000 (Available Monday through Friday 8am to 5pm PST)

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